NOS ACTUALITÉS

Objectifs pédagogiques de la formation Vente en magasin de luxe

Valoriser sa présentation pour optimiser l'image de la marque et de son point de vente

Acquérir les attitudes et les techniques de communication adaptées à l'univers du luxe

Mieux connaître la clientèle pour établir une relation « sur-mesure »

Maîtriser les enjeux de la vente dans un environnement de rêve pour fidéliser la clientèle

Maîtriser et perfectionner toutes les étapes d'un entretien de vente


Objectifs

pédagogiques


L'accueil de la clientèle haut de gamme : Rappel des fondamentaux

Rappel des différentes étapes et principes à respecter pour offrir un accueil haut de gamme

L'attente de la clientèle et la prise en compte des attentes du client CSP++

La prise en charge du client

La considération et l'impression d'être unique

L'attitude et les gestes du vendeur haut de gamme


Focus sur la prise en charge de la clientèle étrangère : Qui sont vos clients ? Stéréotypes et conséquences

L'esprit de la vente en magasin haut de gamme / luxe

Les grandes étapes de la vente

La rencontre / La découverte / L'argumentation et la présentation de l'offre

La vente / La conclusion / La prise de congé

Savoir communiquer dans le cadre d'un entretien de vente dans l'univers du luxe

Contrôler mes attitudes, la gestuelle, l'observation et la synchronisation

Créer un climat de confiance et développer mon empathie, déterminer les distances à conserver avec mon client

Écouter son client pour mieux le connaître et découvrir son univers


S'affirmer pour être moins passif, engager le client : Renforcer mon assertivité grâce à quelques repères

Savoir travailler le contact et la relation client tout en conduisant son plan de vente

Construire et conduire un entretien de vente en magasin 


Oser questionner grâce aux techniques de questionnement : Découvrir les besoins d'un client

Les questions de contrôle et la force du compliment

Être force de proposition sur le bon produit et au bon moment

L'approche ventes complémentaire : Oser proposer naturellement

Repérer les signaux et les freins à l'achat


Établir sa liste d'arguments en tenant compte de leur genre et de leur impact

Sélectionner et classer ses arguments méthodiquement

Concevoir une argumentation claire et concise

Choisir les arguments et adapter sa stratégie selon les motivations d'achat et la nationalité du client


Préparer le terrain aux objections (L'argumentation source principale de l'objection)

Les différents types d'objections

Les techniques de réfutation des objections


La conclusion et l'acte d'achat

Saisir le moment propice pour engager le client vers l'achat

Convaincre avec confiance, assurance et enthousiasme


La prise de congé

Profiter de la vente pour fidéliser le client, s'assurer de sa satisfaction

L'accompagnement jusqu'à son départ, même après le passage en caisse


JOURNÉE COMPLEMENTAIRE _ OPTION : Comportements et relations face à une clientèle étrangère

Nuances incontournables dans le verbal et le non-verbal

La communication : Mots, comportements, rituels et symboles

La proxémique : distance vs. proximité

Améliorer la conversation en évitant les malentendus

Les messages implicites et explicites

Cultures comparées & Traits de caractères


NOS ACTUALITÉS

L'ORIENTATION TOUT AU LONG DE LA VIE

Posted on August 1, 2016 at 5:55 AM

Le système de l’orientation a été restructuré en France sur la dernière décennie.

Des réformes récentes en matière de décentralisation et de formation professionnelle ont eu un impact sur l’intervention des structures d’orientation, les personnels et les services d’orientation.

Service public de l’orientation :

En 2009, une loi crée la notion de « service public de l’orientation » (SPO). Ce service public garantit à toute personne l’accès à une information gratuite, complète et objective sur les métiers, les formations, les certifications, les débouchés et les niveaux de rémunération.

Par ailleurs, il facilite l’accès à des services de conseil et d’accompagnement en orientation de qualité, notamment au travers d’outils dématérialisés.

Service public régional de l’orientation (SPRO) :

En 2014 est créé le « service public régional de l’orientation » (SPRO). La loi maintient le principe d’un service public en matière d’orientation mais confie la coordination des actions des structures d’orientation (formation par apprentissage et continue) aux Régions, désormais à la tête d’un SPRO.

Notons toutefois que l’État conserve la responsabilité des politiques relevant de l’orientation initiale (formation scolaire et universitaire).

Conseil en évolution professionnelle (CEP) :

Dans le cadre du SPRO, est également créé un nouveau dispositif d’orientation : le conseil en évolution professionnelle (CEP).

Les salariés, demandeurs d’emploi, jeunes sortis du système scolaire peuvent bénéficier gratuitement du CEP dont les modalités de mise en œuvre sont définies dans un cahier des charges national.

Cinq réseaux d’opérateurs sont désignés pour assurer cette prestation de CEP : Pôle emploi, l’Apec, les Cap emploi, les Missions locales, et les Opacif, organismes paritaires collecteurs agréés au titre du congé individuel de formation.

La Région peut désigner des opérateurs

régionaux.

Categories: None

Post a Comment

Oops!

Oops, you forgot something.

Oops!

The words you entered did not match the given text. Please try again.

91 Comments

Reply sexohijite
10:22 AM on March 15, 2020 
http://mewkid.net/when-is-xaxlop/ - Amoxicillin 500 Mg Dosage Amoxicillin odi.tiks.wellness-lounge-erp.de.wud.by http://mewkid.net/when-is-xaxlop/
Reply balenciaga
6:34 PM on July 12, 2020 
I simply wanted to type a message to be able to say thanks to you for all of the awesome concepts you are giving out at this website. My extensive internet investigation has at the end of the day been compensated with high-quality know-how to go over with my guests. I would assume that many of us readers are rather blessed to be in a fabulous network with very many lovely people with very helpful concepts. I feel very much grateful to have seen your entire webpages and look forward to tons of more brilliant minutes reading here. Thanks a lot once again for everything.
balenciaga http://www.balenciaga-shoes.us
Reply yeezy shoes
7:54 PM on July 13, 2020 
I enjoy you because of each of your labor on this website. My mom enjoys doing research and it's easy to see why. Most people know all relating to the compelling medium you render both interesting and useful steps via this web site and in addition inspire response from people on that matter while our simple princess is certainly learning so much. Enjoy the remaining portion of the new year. You're the one conducting a very good job.
yeezy shoes http://www.yeezyshoes.in.net
Reply nike off whtie
5:38 AM on July 14, 2020 
Needed to draft you this bit of word to give many thanks once again about the gorgeous tips you have documented above. It is open-handed with you to deliver unhampered all many people would have offered as an e-book in order to make some money for themselves, most importantly given that you could possibly have tried it if you ever wanted. These suggestions as well served to provide a easy way to be sure that someone else have the same passion the same as mine to know the truth great deal more around this condition. I believe there are millions of more pleasant situations ahead for people who take a look at your blog.
nike off whtie http://www.nikexoffwhite.com
Reply kyrie 6 shoes
7:11 PM on July 15, 2020 
I am writing to let you be aware of of the perfect discovery my wife's princess undergone viewing your web page. She came to understand some things, which include how it is like to possess a very effective helping heart to let certain people without problems learn about various tricky subject matter. You truly exceeded my expectations. Thank you for providing those necessary, healthy, educational and in addition fun guidance on that topic to Janet.
kyrie 6 shoes http://www.kyrie6.org
Reply nike air vapormax
8:17 PM on July 16, 2020 
Thank you for each of your labor on this web page. My mum really likes making time for internet research and it's easy to see why. We notice all about the powerful ways you provide insightful tricks via the website and foster contribution from people on that concern then our simple princess is learning so much. Take pleasure in the rest of the new year. You are performing a tremendous job.
nike air vapormax http://www.air-vapormax.com
Reply christian louboutin outlet
3:06 PM on July 19, 2020 
I needed to put you a bit of observation to help say thanks again for those great principles you have discussed on this website. It was so shockingly generous with people like you to allow openly precisely what a number of people would've marketed for an electronic book to make some money on their own, primarily since you might well have done it if you ever wanted. The tricks in addition acted to provide a fantastic way to comprehend some people have a similar eagerness just as my very own to find out significantly more in regard to this problem. Certainly there are a lot more fun situations up front for many who browse through your blog.
christian louboutin outlet http://www.christianlouboutinoutletofficial.com
Reply balenciaga shoes
5:44 PM on July 20, 2020 
I want to express thanks to you just for rescuing me from such a problem. Because of searching throughout the world wide web and seeing strategies which are not powerful, I thought my life was gone. Being alive without the solutions to the difficulties you have resolved all through your main report is a crucial case, and the ones which could have negatively damaged my entire career if I had not discovered your web site. Your understanding and kindness in playing with all the details was vital. I am not sure what I would have done if I had not discovered such a point like this. I am able to at this time look ahead to my future. Thank you so much for the high quality and results-oriented guide. I won't think twice to refer your blog to any individual who would need counselling on this area.
balenciaga shoes http://www.balenciagasus.com
Reply hermes birkin bag
10:18 PM on July 20, 2020 
I have to get across my passion for your kindness supporting visitors who absolutely need guidance on this one question. Your very own commitment to getting the message all around appeared to be amazingly beneficial and has all the time enabled folks like me to get to their ambitions. Your personal informative guide indicates a lot to me and much more to my peers. Many thanks; from everyone of us.
hermes birkin bag http://www.hermesbirkins.com
Reply kyrie 5 shoes
7:35 PM on July 23, 2020 
A lot of thanks for each of your effort on this website. My aunt takes pleasure in doing internet research and it is easy to see why. Almost all hear all concerning the lively manner you render worthwhile techniques through the website and as well invigorate participation from visitors on this situation plus our favorite princess is in fact being taught a lot of things. Have fun with the rest of the year. You have been carrying out a glorious job.
kyrie 5 shoes http://www.kyrie5.us
Reply off white jordan 1
6:04 AM on July 24, 2020 
Thank you so much for providing individuals with an extremely superb possiblity to discover important secrets from this site. It is usually very terrific and packed with a lot of fun for me personally and my office friends to visit the blog a minimum of 3 times in a week to see the latest things you have. Of course, I am just at all times satisfied considering the breathtaking strategies you give. Some 1 facts in this article are basically the best I've had.
off white jordan 1 http://www.offwhitexjordan1.com
Reply cheap jordans
6:02 PM on July 25, 2020 
Thank you a lot for providing individuals with an extremely marvellous possiblity to read from this site. It really is so beneficial and as well , packed with a good time for me and my office friends to search your blog at minimum 3 times a week to learn the newest guides you have got. Not to mention, I am actually motivated with your brilliant strategies served by you. Some 2 areas on this page are in reality the most impressive we've had.
cheap jordans http://www.jordansforcheap.us.com
Reply christian louboutin outlet
8:56 PM on July 25, 2020 
Thank you so much for providing individuals with an extremely terrific possiblity to discover important secrets from this web site. It's usually so nice and also stuffed with fun for me and my office co-workers to visit your site at the least three times in one week to study the newest items you have got. Of course, I'm certainly satisfied concerning the extraordinary guidelines served by you. Some 2 areas in this post are surely the most effective we've ever had.
christian louboutin outlet http://www.christianlouboutinoutlets.us.org
Reply yeezy boost 350
9:32 AM on July 27, 2020 
I wish to express some thanks to this writer for bailing me out of this type of trouble. Because of searching throughout the online world and meeting basics which were not powerful, I assumed my entire life was done. Existing minus the approaches to the issues you've resolved by way of your site is a serious case, as well as the ones that might have negatively damaged my entire career if I hadn't encountered your website. Your own personal natural talent and kindness in handling all areas was helpful. I'm not sure what I would have done if I had not encountered such a stuff like this. I am able to at this time look ahead to my future. Thanks for your time very much for this reliable and sensible guide. I won't hesitate to propose your blog post to anybody who wants and needs tips about this subject.
yeezy boost 350 http://www.yeezysshoes.us.com
Reply ferragamo belt
6:26 PM on July 28, 2020 
Needed to send you the little observation to help give many thanks the moment again for these fantastic thoughts you've provided here. It was seriously generous of you to provide openly all most people would've made available as an ebook to help make some dough for their own end, primarily considering the fact that you might well have done it if you decided. These smart ideas additionally served like a fantastic way to realize that other people online have similar keenness similar to my very own to know the truth many more pertaining to this condition. Certainly there are millions of more enjoyable occasions up front for those who read your website.
ferragamo belt http://www.ferragamobelt.us
Reply curry 4
6:50 PM on July 29, 2020 
I actually wanted to post a brief message so as to say thanks to you for these stunning secrets you are writing here. My rather long internet investigation has finally been paid with brilliant facts to talk about with my best friends. I would tell you that we readers actually are really lucky to exist in a magnificent network with many outstanding individuals with beneficial points. I feel very much lucky to have come across your entire web pages and look forward to plenty of more awesome minutes reading here. Thanks a lot once more for everything.
curry 4 http://www.curry4shoes.us.com
Reply goyard handbags
1:30 AM on July 30, 2020 
I have to show my admiration for your kindness in support of folks who really need help with that issue. Your special dedication to passing the message throughout came to be surprisingly interesting and has surely encouraged people just like me to get to their aims. Your new informative guideline signifies a lot to me and substantially more to my fellow workers. Thanks a lot; from each one of us.
goyard handbags http://www.goyardhandbags.us.org
Reply kyrie 3
12:36 PM on July 31, 2020 
Thank you a lot for giving everyone remarkably wonderful opportunity to read in detail from this website. It is always very pleasant and as well , stuffed with a great time for me personally and my office mates to search your website particularly 3 times in one week to see the fresh issues you have. And definitely, I'm also certainly impressed for the powerful principles you give. Certain 3 facts on this page are indeed the simplest I have ever had.
kyrie 3 http://www.kyrie3.us.com
Reply calvin klein underwear
5:05 PM on July 31, 2020 
I am writing to let you be aware of of the extraordinary experience my child found reading your web site. She noticed several details, with the inclusion of how it is like to have an amazing coaching character to make many more very easily comprehend some tortuous subject areas. You truly exceeded her expected results. Thanks for supplying such productive, healthy, explanatory and also fun tips on your topic to Sandra.
calvin klein underwear http://www.calvinkleinoutlet.us.com
Reply jordan shoes
6:37 PM on August 1, 2020 
I have to get across my gratitude for your kind-heartedness for visitors who need help with that idea. Your special commitment to passing the solution all-around appeared to be definitely insightful and has always allowed ladies much like me to attain their aims. Your personal warm and helpful recommendations signifies a whole lot to me and further more to my office workers. Best wishes; from each one of us.
jordan shoes http://www.air-jordanshoes.us.org